Recent Posts

Why SERVPRO? Frozen Pipes Can Be Disastrous

2/22/2021 (Permalink)

Cold weather brings with it a litany of issues. Icy roads, frozen locks, blustery blowing snow, and possibly one of the worst; frozen pipes. So what should you do if frozen pipes hit your home or business? Call SERVPRO! We not only have the expertise, equipment, and experience to get get you back to preloss condition, we are faster to any disaster and are ready to serve you! 

Interested in knowing more about frozen pipes? Check out this blog from the IICRC! 

Why Wet Walls Will Require Your Attention!

1/3/2021 (Permalink)

If your property has been damaged by water caused by flooding or water leaks, we have the experience, expertise, and equipment to restore your property properly. 

Wet walls can present a challenge to water damage restoration professionals. Walls are usually covered with a variety of finished surfaces, making choosing the appropriate drying technique difficult.

After a major water damage it may not be necessary to tear out the dry wall during the restoration effort. There is a less invasive technique our professionals at SERVPRO can use.

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Ask The Experts: Can I Postpone Fixing A Leaky Sink?

12/29/2020 (Permalink)

Everyone has days where they are excessively busy and cannot seem to get a moment to themselves, but the last thing you want to do is to ignore the threat of water damage inside of your home. Leaving a leaking pipe underneath your bathroom sink can eventually cause water damage. Continually forgetting to fix it, and then putting it off when you do remember, can also cause further complications, such as mold and rot. The best thing to do for your home when you find a leak is to fix it immediately. Doing so leaves less room for damage to occur.

Accidents happen, and it is essential that upon discovering water damage inside your home, you take action as soon as possible. Turning off the water in your home so the pipe can no longer leak is the first step. Additionally, calling a professional immediately allows for a smoother remediation process, as water damage is often time-sensitive.

When you call SERVPRO, we always prioritize arriving at your home quickly. From the moment our team receives your call, we begin to organize our team to send your way. Our Estimator can go through the initial inspection with you and explain potential solutions until the rest of our team gets there. Once there, our team begins to work right away.

SERVPRO’s IICRC-certified technicians can bring advanced tools with them to address the water damage in your bathroom. Our goal is to decrease the moisture levels inside to an acceptable amount and to dry out the cupboard under your sink, which has been continually absorbing water. Additionally, we can check for any signs of further damage.

SERVPRO can set up tools such as desiccant dehumidifiers and air movers to draw out moisture and get air flowing. Additionally, we can also set up axial fans to help the process. Using these tools creates an environment that is ideal for evaporation to occur, which is what allows your washroom to dry.

Should your home suffer water damage, always call for help as quickly as possible. Reach out to SERVPRO. It's our goal to return your home to its pre-damaged state.

So call us today! We are faster to any disaster and we are ready to put our experience to work for you! 

Ask The Experts: What can happen when lightning strikes your home!

12/20/2020 (Permalink)

Lightning strike causes fire to the residential dehumidifier and plenty of damage! The home experienced smoke, electrical, and soot damage when lightning struck near their home and the energy surge sparked their residential dehumidifier to catch fire.

When the lightning struck, it caused the dehumidifier to burn which was next to the furnace in the basement. Because the furnace was on, the in take sucked in the air that had soot and odor particulates and dispersed it throughout the entire home. This caused damage to every room in the home. Every single item and every wall and ceiling was affected. They called SERVPRO to handle the smoke and water damage. Since each smoke damage situation is a little different, each one requires a unique solution tailored for the specific conditions.

When various materials burn, the soot and residue, they create differs greatly and requires a specific cleaning procedure. By using air scrubbers, thermal foggers and deodorization agents our technicians were able to remove airborne contaminants and control the air quality during the restoration and cleanup process.Have Questions About Fire, Smoke, or Soot Damage?

So give us a call! We are faster to any disaster and read to help make things "Like it never even happened."

SERVPRO of West Kalamazoo proudly service the communities of:

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When water damage hits your kitchen, SERVPRO is here for you

12/19/2020 (Permalink)

SERVPRO was called out to assess water damage at a home. It was discovered that a refrigerator had a leak from a water supply line to the ice maker.  This led to a slow leak that went for days without being found. Upon arrival of the SERVPRO professional, it was determined that the beautiful hardwood floor was beyond repair. 

In the photo you can see that the floor has buckling. SERVPRO worked with the home owner and adjuster to develop an action plan to mitigate the damage.  In this case, it required the affected hardwood flooring to be tore out and replaced with new. It also required that all continuous hardwood flooring be sanded and refinished.

The water damage started in the kitchen but because it was not discovered right away it affected room underneath the kitchen. There was drywall and cabinets that were affected. SERVPRO brought in fans and dehumidifiers to dry the structure. If you have water damage,  call SERVPRO as we have trained professionals to handle this type of loss. 

We are faster to any disaster and ready to help get things back to "Like it never even happened."

Check out our reviews and other information on FacebookGoogleYelp, and Angie's List.

Storms Can Be Unpredictable, But SERVPRO Is Here For You

12/19/2020 (Permalink)

SERVPRO fully understands how storms can become unpredictable. The photo you see here in this blog shows that even in severe floods SERVPRO of West Kalamazoo will find a way to get to you.

Our highly trained crews are ready to respond 24/7 to storm or flood damage.

SERVPRO of West Kalamazoo specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

When storms hit and other areas where services are not available, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1,700 Franchises across the country and elite Disaster Recovery Teams.

So give us a call! we are faster to any disaster and ready to put our expertise to work for you! 

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When It Comes To Water Damage In Your Home, SERVPRO Is Here To Help

12/19/2020 (Permalink)

When Water Damage happens in your house the first thing we all think about is to grab towels and mop up the water and finish with placing our house fans to dry up the area. Did you know that there is a Science of Drying and restoring your property?

With all the factors that go into what can happen with water damage its time that matters the most to help prevent other problems to arise. When you call SERVPRO we have the state-of-art equipment to speed up Mother Nature. When a property is wet it can naturally dry itself but also takes too long and with this process, other damages such as mold and a weakened structure can happen to create more damage than if it was taken care of faster.

Here at SERVPRO we have the knowledge of psychrometrics which is essential to restoring water damage to its preloss condition. Our Team has been trained on all of the drying techniques that we use every day and are knowledgeable on how to dry your home the fasted way possible. SERVPRO has the equipment to help dry your hardwood floors and carpets, hard to reach spaces in your walls and many more.

SERVPRO has tools to monitor the drying process allowing us to take pictures and different readings to track the restoration progress. With the readings that we get we use our program SERVPRO DryBOOK to record information to ensure your restoration is done properly and efficiently every time.

So give us a call! We are faster to any disaster and are here to make things "Like it never even happened."

The Bad and the Worse Of Ice Dams

12/19/2020 (Permalink)

If you live in areas that freeze, ice dams are a reality, especially when we have had large amounts of snow and temperatures that have fluctuated as much as they have this winter season.

How do Ice Dams form?

  • Winter storms build up snow on the roof
  • Heat from the building escapes through insulation, chimneys and roof vents or heat from the sun which causes the snow to melt
  • The melted snow runs down roof lines to valleys and eaves
  • The melted snow refreezes at the base of the valley and at the eaves or gutters
  • As day/night time temperatures cycle up and down and heat loss melts the snow, the ice dams and icicles continue to grow

Once these roofs and gutter ice dams form, subsequent water ponding behind the ice dam can lead to roof leaks, internal building damage and possible mold issues. Icicles can also cause lower roof damage, deck damage and people safety issues.

How do you deal with an existing ice dam?

  • Remove the ice dam by breaking it free in small chunks. Do NOT use an ax or other sharp tool. You could cut through your shingles. Instead, tap lightly with a blunt mallet. This can be dangerous and take a while, so it’s recommended that you hire someone who is experienced in roofing.
  • Clear out gutters and downspouts carefully. This work can cause damage to plastic or metal gutters and spouts
  • Melt troughs through the ice dam with calcium chloride ice melter. Rock salt can damage paint, metals, and plants beneath the eave and wherever the salty water drains.
    • A good trough maker is a tube of cloth (a leg from an old pair of pantyhose works well). Fill it with calcium chloride, tie off the top, and lay it vertically across the ice dam. It will slowly melt its way down through the dam, clearing a path for the underlying water to flow free.

How can you prevent an ice dam?

The above methods will treat the symptoms of an ice dam, but won’t fix the underlying issue, which is a warm roof caused by poor insulation and venting of the space under the roof. Here are some tips on how to prevent an ice dam from forming in the first place.

  • add insulation to your attic
  • remove attic heat sources
  • insulate attic access doors
  • check the exhausts
  • check flashing around chimney

If you experience water damage in your home or business due to an ice dam, call in the experts at SERVPRO and we can make it “Like it never even happened.” We are faster to any disaster and are eager to put our experience and expertise to work for you! 

When water damage hits your business, SERVPRO is here for you!

12/18/2020 (Permalink)

Water damage does billions of dollars in damages every year. Everything from small pipe leaks to water damage from firefighting efforts, to natural disasters such as floods, can do extensive damage to property. Without extensive mitigation, this can put businesses at risk of mold and other contaminants, which can affect the safety and comfort of your facilities.

If your business requires commercial water removal, the pros at SERVPRO are ready to handle it fast. This IICRC-certified team has the tools and techniques needed to assist business owners and restoring their property after a disaster occurs. Whether the damage is caused by pipes or other infrastructure issues, this is a crew you can count on to restore your facility to its preloss condition.

Protecting Your Facilities

  • Be vigilant. Notice an uptick in water expenses? It may be a plumbing issue. Make sure to regularly inspect your building for damp areas and hire a certified professional to make the fixes required for your property.
  • Prepare for disaster. Sandbags, sump pumps, and other preventive measures can go a long way towards protecting your business. Commercial water sensors can also detect and limit the amount of water damage that occurs in your facility by quickly alerting you to damage.
  • Check openings and prepare them accordingly. This includes windows, doors, trim, and other gaps and cracks on your property. Use weatherstripping and waterproof caulking, as well as other measures for waterproofing your store.

How SERVPRO Helps Businesses

When SERVPRO comes to your business, they can get started right away on water extraction, drying, and disinfection for your property. If your retail store features carpet and other porous fabrics, SERVPRO back-mounted extractors and rovers can pull moisture out of the carpet and prevent the need for disposal with careful drying. Carpet, in many cases, can be saved from disposal if delamination--that is, the separation of pad from the carpet--has not occurred.

Air movers can be placed every 10 to 16 linear feet at 45-degree angles to dry the walls. If the ceiling is affected, technicians can move ceiling tiles to facilitate the removal of moisture through just a couple of openings. In open areas, plastic sheeting can be used to construct chambers for more effective drying in a contained space.

If disaster does strike, give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."

Don't solely react to disasters, be proactive!

12/18/2020 (Permalink)

Owning and running a building means that you have a lot on your plate. You probably want to avoid reacting to problems, but instead, nip them in the bud.

When It Comes to Water Damage, How Do You Do That?


Bathrooms and kitchens in a place of business get a lot of traffic. This means that your drains and toilets are doing a lot of work, so you should do what you can to keep them flowing and avoid flooding. Have maintenance check on them regularly and consider conducting a camera-scope inspection every so often. Some tips to avoid a clogged toilet:

  • Buy thin toilet paper.
  • Post signage about what can go in the toilet.
  • Provide plenty of labeled waste receptacles.


First, you should look into what type of pipes you have. If they are older, they might be polybutylene, copper, or galvanized iron. These materials are prone to damage and don't usually last long. Please consider replacing if this is the case. Regardless of material, it is important to check them for corrosion or leaks as often as possible, because even the smallest drip can accumulate. Winters can also be hard on pipes, so be sure to keep your building warm enough to avoid freezing and broken pipes.

Fire Sprinklers

Sometimes your sprinklers can be triggered to go off without a fire- a warm light nearby or burnt food in the microwave can do the trick. This can cause water damage, especially if not taken care of right away. You should have a water damage restoration company picked out so you can move forward right away with water repair should something like this happen. Especially if the incident was above a carpet, this may eventually turn into a mold problem.
There's a lot to keep track of in a large building. If you know what to add to a regular maintenance routine and some simple preventative measures, your life could be made a lot simpler.

If disaster does strike, give us a call! We are faster to any disaster and are here to help get you back to "Like it never even happened."