Recent Posts

SERVPRO Can Help You No Matter The Size Of Your Fire

7/6/2020 (Permalink)

The chance of a large fire damaging your home is not as high as it being affected by a small kitchen fire. Even though this is a good thing, it does not mean that a small fire cannot disrupt your life and leave behind a trail of destruction that requires a comprehensive plan to restore your home to mint condition. What fires of all sizes have in common is that they need a professional team to undertake the removal of smoke, soot, and particles left behind.

Recovering from fire damage is a specialty of our SERVPRO team. We train on the most up-to-date techniques to make the restoration of your home as seamless as possible, all while mitigating your losses. As soon as you call our 24-hour hotline, you begin to receive top service for your clean-up needs.

The effectiveness of our SERVPRO team partially lies in our ability to identify the different types of fire damage present at your home. Depending on the nature of each material, smoke can be different. Synthetic materials leave behind a different kind of residue than do natural materials, and we can identify it quickly based on our training and experience. What this knowledge means to you is that we use a targeted approach to cleaning each surface, instead of a universal method that may result in further damage to your home and its contents.

Whenever possible, we salvage your belongings by separating them from affected areas as soon as we can. At SERVPRO we believe in disrupting your life as little as possible, so we work efficiently to complete the restoration process, including removing the smell of fire and smoke so that you can enjoy the comforts of home. It is our goal to make your home “Like it never even happened.”

So call us today! We are faster to ay disaster and are here to put our expertise, equipment and experience to work for you!

SERVPRO Tips: The Remedy For Leaky Sinks

7/1/2020 (Permalink)

Discovering water somewhere you don’t want in your house can be a huge shock. Whether it’s flooding in the bathroom, kitchen, or somewhere else, water in a home environment can lead to damage. The thought may cause some homeowners to panic. However, remain calm and follow these simple steps in order to reduce potential damage and prepare for water damage repair.

1. Shut Off the Water to Your House

You want to ensure that no further damage from flooding occurs, so you need to stop the water completely before doing anything else. Shutting off the main water to the house is the only way to guarantee that no more water comes from the sink leak, so be sure you know where in your house to go in order to do so.

2. Use a mop and rags to clean up if possible

While it may be tempting to do this first, if you don’t shut off the water, you’ll just have more water to clean before you even finish. Use a mop and rags to soak up the excess water, and also be sure to remove any electronics and bright colored objects that could stain, such as magazines.

3. Look at Your Insurance 

If you have homeowner’s insurance, you may be covered for any work that needs to be done, such as kitchen repair, in order to fix water damage. This can be highly beneficial financially and should be checked before making any calls out to repairmen.

4. Find a Restoration Service for Help

Water damage can lead to parts of the house not easily managed, so working with a restoration service is your best bet to ensuring that everything is taken care of properly. Not only can they repair any leaks to stop them, but they also can manage the replacements needed for any damaged wood, carpet, etc.

Being a homeowner can lead to stress if you find flooding from one of your sinks, but rest assured, if you handle things carefully, you’ll be able to get through the situation just fine. 

So give us a call! We are faster to any disaster and are ready to get you back to "Like it never even happened."

Certified: SERVPRO Cleaned – a defensive cleaning program in West Kalamazoo

5/21/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of West Kalamazoo today at  269-342-2911 for your Certified: SERVPRO Cleaned consultation.

Why SERVPRO? A fire can be devastating, but SERVPRO is here to help

4/2/2020 (Permalink)

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Board-ups - In some cases firefighters may break windows and cut holes in the roof in order to vent the fire. It is extremely important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.

What NOT to do after a fire:

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of West Kalamazoo has what it takes to restore your home back to pre loss condition.

SERVPRO of West Kalamazoo is here to help in this time of need

3/23/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO of West Kalamazoo at 269-342-2911.

Why SERVPRO? We have vast experience with fire damage restoration

3/18/2020 (Permalink)

No one can be prepared for the shocking repercussions of a blazing inferno that’s torn through their residential or business property. While setting your eyes on the resulting fire damage can be overwhelming from the start, it can be a little less harrowing if you’re informed of the possible effects ahead of time. Read on to discover some of the more common results you could encounter after a massive fire takes hold of your property, and feel more prepared to handle the aftermath.

Heat and Pressure Damage

One of the most common results of fire damage doesn’t necessarily have to be brought on by contact with the flames at all. Heat damage to your building can materialize from simply being within the vicinity of the fire’s onslaught, including the warping of certain finishes and the combusting or melting of objects in the affected areas.

One of the last things you might consider after a fire is the role of water in creating major damage to your property. However, the destruction from water through the efforts of firefighters to put out the raging blaze can be quite considerable, as one fire hose alone can emit gallons of water per minute. Thankfully, fire and water damage restoration specialists are available to help recovery efforts for both of these kinds of devastation.

Another form of fire wreckage can occur without being touched by the fire itself, and that’s in the form of smoke damage and residual ashes. The chemical effects of heavy smoke and ash on your belongings or along the walls of the building can be catastrophic for days or even weeks after the fire, so it’s paramount that restoration is initiated immediately to minimize its destruction.

While dealing with substantial fire damage to your residential or commercial building is hardly a situation you can react to calmly, keeping these common hazards in mind can go a long way in helping you prepare for how to handle the aftermath. So stay as calm as possible, call SERVPRO, and let us come make things "Like it never even happened." We are faster to any disaster and are ready to put our experience to work for you! 

Why SERVPRO? Keeping Up the Plumbing On Your Rental Property

3/17/2020 (Permalink)

While leasing or renting a house or apartment can be a great source of extra income, maintenance can be a significant source of overhead expense. The most effective cost-reducing measures are usually the most timely, so inspect and maintain your polybutylene plumbing and other water fixtures with the following advice.

1. Material Concerns

Polybutylene pipes are no longer permissible under the provisions of most United States building codes. While they were somewhat common in installations made from the 1970s to the 1990s due to their cost-effectiveness and flexibility, they tend to present leakage issues over time. This appears to occur due to various chlorine compounds that cause progressive damage, especially at joints. If you own a rental property ensure that any such plastic or resin pipe materials are in good condition.

2. Upkeep and Tenants

An overworked plumbing system can cause problems even if more standard materials such as copper or PVC were used in construction. Advise tenants only to flush biodegradable materials approved for your septic tank or city sewer. From time to time, plunging or chemical drain cleaning may be necessary due to the accumulation of non-soluble substances such as lipids or hair. Ideally, mechanical removal of clogs with a drain snake will lead to less damage than caustic cleaners. Enzyme-based drain cleaners are also available as an alternative.

3. Unavoidable Problems

Sometimes water damage comes from an external source, such as weather-induced basement flooding or invasive tree roots. In these cases, it may be prudent to contact a qualified flood restoration specialist once the source of the water leakage has been repaired. Professional services can help you dry sensitive materials affected by a flood and reduce the risk of mold problems in the future.

Legacy building materials like polybutylene don’t have to be a headache if properly inspected and maintained. Prevent costly downtime and keep tenants happy by remembering the above guidelines.

Give us a call! We are faster to any disaster and are ready willing and able to put our expertise to work for you! We will make things (fire, floods, storm damage) "Like it never even happened."

Why SERVPRO? Cleaning Up Raw Sewage On Your Own Is Something You Shouldn't Do On Your Own, But We Can Help.

3/13/2020 (Permalink)

If you’re like most homeowners, when faced with a task or question you probably head to the internet for answers…that’s how you found this article! And if you’re dealing with backed-up sewage, it only takes a few seconds of searching to find hundreds of articles describing how to clean-up sewage.

It goes like this:

** Put on some rubber gloves

** Scoop out the waste

** Take some water and bleach solution and apply it to the affected areas

** Let it dry

Most articles will throw out a warning saying “if you’re not sure whether you can do it, or don’t have the proper equipment, it is best to call a professional.” That’s where you would call SERVPRO.

We’d like to throw out another warning!

Cleaning up raw sewage on your own is something you should never do! 
Here’s why:

#1 – It can be hidden. – Any SERVPRO crew member can tell you stories about customers that decided to clean-up their own feces only to call in weeks or months later complaining about smells and disfigured walls, cabinets, and floors. Sewage will find its way into any and all porous surfaces. Even things like drywall and cabinetry aren’t safe. And it’s not as simple as just spotting the sewage with your eyes. It requires state of the art equipment, which SERVPRO has, to identify areas that have been damaged by sewage. So unless you have an infrared detection system handy and know how to use it, call SERVPRO.

#2 – It can be costly. – Times are difficult for everyone and money is tight. It’s easy to justify doing it yourself instead of paying to have SERVPRO  clean and disinfect for you. But today’s shortcut is tomorrow’s nightmare! Again, you’re dealing with a toxic situation that if not handled properly can create very real health dangers for you and your family. Not only that, if not properly mitigated, you could be looking at a serious mold issue in the not so distant future on top of all of the other issues described above. And if you think sewage cleanup is costly, wait until you’re stuck with a bill for mold remediation services! At least your sewage clean-up is covered by insurance…that’s not typically the case if you’ve got mold and it’s the result of you not taking appropriate measures when dealing with the sewage issue that created the mold!


So, if you’ve stumbled upon this article due to a sewage back-up that’s spilled into your home or office, do yourself a favor and call us, SERVPRO. Our technicians are certified to perform raw sewage cleanup and can provide you with peace of mind knowing the area affected is professionally cleaned.

Locally Owned Company with Valuable Resources

As a locally owned and operated business, SERVPRO of West Kalamazoo is strategically located to respond quickly to your water damage emergency and your mold cleanup. When there is mold in a home or business, we have the resources and personnel to help get your home or business back together.

Why SERVPRO? Because we can help you recover after the fire

3/12/2020 (Permalink)

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Board-ups - In some cases firefighters may break windows and cut holes in the roof in order to vent the fire. It is extremely important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.

What NOT to do after a fire:

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of West Kalamazoo has what it takes to restore your home back to pre loss condition.

Why SERVPRO? Rain brings floods, and we can help make those "Like it never even happened."

3/12/2020 (Permalink)

Although no one can stop the rains, there are ways to limit flooding in your home. Overland flooding or backups due to overwhelmed storm sewage systems are but two of the sources of floodwaters in the lower levels of your home. Regardless of the source of the water, we have the technicians and the equipment to help you recover.
 
Even though the water causing flood damage to your home may be drawing your eyes down as it seeps into the foundation or lower levels, the problem often is at the roofline. Clogged gutters and damaged downspouts cause water to pound down near the perimeter of your home, saturating the soil and ultimately invading through the slab, poured, or cinder block foundation. We can respond to and restore the damage but expect suggestions from our managers or production crew to minimize or even eliminate future flooding.
 
The grading and landscaping around your home can also contribute to the seepage of floodwaters into the foundation. Over time even correctly graded ground can erode and shift, encouraging rainwater to drain into your home rather than away from it. SERVPRO of West Kalamazoo crews also see scenarios where plantings surrounding your home contribute to excess water moving into the porous materials making up the base and protecting the lower levels of your house. Irrigation systems or merely an overdone watering of foundation gardens have the unhappy result of a wet home.
 
SERVPRO of West Kalamazoo evaluates the characteristics of the water flooding into your home to determine whether it needs to be contained and disposed of according to local regulations. The sooner you get our team to your home the more likely that the water checks out as Category 1. If the soil around your home is loose, dirt particles can flow in with the water. Lawn chemicals, fertilizers, and even pet wastes can taint the water, requiring careful handling. Gutter overflow can also contain bird and animal waste and mold, threatening the flooded area with microbial growth if not disinfected and dried out after the flood water evacuates.
 
Submersible pumps and water extractors pull most of the flood water out of your home. If Category 1 we can drain it outside, but take care to deposit far from the house to prevent it from flooding again. We use moisture meters and infrared scanners to locate hidden pockets of moisture and to set a baseline for drying goals. SERVPRO of West Kalamazoo  crews position air movers, heaters, and dehumidifiers to dry out the affected space. The moisture numbers are monitored to ensure we achieve standard levels.