Recent Posts

Smoke & Soot: Getting back to "Like it never even happened."

11/19/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Branch & South Calhoun Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today –
(269) 342-2366

Board Ups: What They Are, Why They Happen

11/19/2018 (Permalink)

Board-ups - In some cases it may be important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders. SERVPRO of West Kalamazoo Professionals can and will perform the board-up themselves.

Damage caused by a fire is devastating for your family and your home. It’s a stressful and confusing time, so you’ll need a caring expert to guide you through this crisis. Our professionals will always treat you with respect and empathy, and we’ll always treat your home and belongings with great care.

SERVPRO of West Kalamazoo provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in West Kalamazoo. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Fire Damage: A Timeline

11/19/2018 (Permalink)

ONE HOUR: Within one hour from notice of loss, a SERVPRO  professional will contact you to arrange for service. You’ll know help is on the way!

FOUR HOURS: Within four hours of loss notification, a SERVPRO professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

DETAILED EXPLANATION: A trained, uniformed and equipped SERVPRO Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

EIGHT HOURS: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

PRETESTING: A SERVPRO Professional will begin pretesting for restorability, working from the source of the damage outward.

CLEANING, RESTORATION & DEODORIZATION: SERVPRO Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

What To Do If You Are the Victim of Storm Damage.

12/5/2017 (Permalink)

Storm damage can occur to anyone. It can happen in any climate. Storms cause river flooding and other forms of flooding. They cause wind damage, hail damage, and hurricane damage. Winter storms bring ice dams and ice damming, which cause roof leaks, forcing you to get roof repairs done. Ice damage also comes in the form of frozen pipes. Groundwater and flood water can ruin your basement and home. You need to take steps towards home restoration. The best way to do that is to get a storm restoration and water restoration company to take care of your storm remediation.

Make sure to make an emergency call to the storm restoration and water restoration company right away. 
The first thing that the storm restoration and water restoration company will do is assess the extent of the storm damage, wind damage, roof damage, roof leaks, and any other sort of damage. They will create a plan of action for your home restoration needs.

Next, they will start fixing and removing the cause of the damage. Often, there will be hidden moisture under tiles or behind walls. They will use equipment that removes this water from your home.

The next step, after your home is completely dry, is to repair things that are broken. This starts with roof repair. If there are roof leaks and roof damage, they will do a roof repair job to repair those leaks. If wind damage caused your walls or ceiling to cave in, they will repair that as well. They may need to replace certain items. For example, they may need to use new boards or tiles for your ceiling, floor, and walls. If there is ice damage, such as a frozen pipe, they will repair that as well. Home restoration, or bringing your home back to livable conditions again, is a vital part of storm remediation.

Flood Damage

12/5/2017 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.

There is always potential for flood damage no matter where you live. According to the American Red Cross floods cause more damage in the United States every year than any other weather related disaster. The American Red Cross offers these flood safety tips:

-Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.

-If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are riding rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

-Keep children out of the water. They are curious and often lack judgment about running water or contaminated water. 

If a flood occurs and affects you, call SERVPRO of West Kalamazoo. Even minor floods have potential to cause major damage. We are faster to ANY size disaster. Let us help you get your life back in order. 

Your Home is Your Biggest Investment

12/5/2017 (Permalink)

Your home is more than likely the biggest investment that you will ever make and one that holds a lifetime of memories.

What happens if you wake up to see 2 inches of water in your kitchen?  What would you do?  Do you know who you would call?

We are SERVPRO® of West Kalamazoo and we have been serving homeowners and businesses like you since 1967.  

As a leader in the field of water damage repair and restoration, our crews are trained to help you when disaster strikes, they will help walk you through the drying process and answer any questions you may have.

If disaster strikes your home, be sure to remember to give us a call, SERVPRO® of West Kalamazoo at 269-963-3033

IICRC Water Class Certification

12/5/2017 (Permalink)

Our technicians and production managers are not the only team members at SERVPRO who have to understand the process of drying a house out from a water damage. On March 21st to the 23rd two of our new administrative specialists traveled to Novi, Michigan to become IICRC Water Certified. For three long days they learned difference of water losses, how many dehumidifiers and air movers is needed for each room, and what happens when they are not taken care of properly. After a review on the last day they were tested on everything they learned in class. An hour and a half later they finally finished their test. They left beautiful Novi and headed back home with high hopes of passing their class like so many of our other team members at SERVPRO.

Has Your Business Had Their Carpets Cleaned?

12/4/2017 (Permalink)

It is a good rule-of-thumb to have your carpets professionally cleaned at least once or twice a year. How often you get them cleaned is going to depend on the color, traffic, and soil build-up of your carpets.

Carpets are known to trap dust, dirt, gasses, pet hair, and other soils. We recommend that don’t wait till your carpet looks really dirty before cleaning. Since the dirt builds up in layers, you don’t want the dirt hiding below the surface to become lodged and damage your carpet. SERVPRO of West Kalamazoo offers multiple cleaning options that fit your upholstery or carpet in your business. Some of our specialized cleaning methods include:

    • Bonnet Cleaning: A less aggressive method for short piled carpets.
    • Hot Water Extraction: A deeper cleaning method for all carpet types.
    • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
    • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
    • Dry Cleaning: When color-fastness is an issue.

Need Carpet or Upholstery Cleaning?
Call Today – (269)-342-2911

SERVPRO is Certified in Smoke and Fire Restoration

12/4/2017 (Permalink)

The fire trucks may be gone but without proper immediate response, the real damage and the costs are just beginning. To return your residential or commercial property to its preloss condition requires professional restoration. This is not the job for a do-it-yourself property owner.

For results you can have confidence in, the IICRC recommends hiring a certified restoration firm. Restoration to a property can be complex. Proper smoke and odor removal are tasks that require technicians certified in these specific areas.

When selecting a certified restoration firm several factors must be considered:

  • Formal and up-to-date specialized training
  • Health and safety certifications
  • Experience in a wide range of restoration projects
  • Proof of proper insurance and licenses

SERVPRO of West Kalamazoo has all of the above. Call us today!

Keeping Your Valuables Safe From Fire

12/4/2017 (Permalink)

First Step: Fireproof Safety Box

We know how important it is to keep your belongings safe. The first step in keeping your valuables and important documents safe is purchasing a fireproof safety box. This box will make sure your items stay secure in case of a fire.

Items you might store in your safety box include:   

  • Birth certificate
  • Social Security cards
  • Property titles
  • Spare keys
  • Digital hard drives containing family photos
  • Jewelry  

What SERVPRO Can Do

If your home does suffer from a fire, SERVPRO can help make it “Like it never even happened.” SERVPRO of West Kalamazoo specializes in restoring contents damaged by fire. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced.